Privacy Policy

Policy & Privacy

Introduction The Black Stallion Sdn. Bhd., its subsidiaries and affiliates including The Black Stallion App and Team Black Stallion operating under The Black Stallion brand (collectively known as “The Black Stallion”) respect your privacy and use your personal information in an effort to offer our members the perfect wellness experience. This Privacy Policy (the “Policy”) describes the privacy practices of The Black Stallion, including the types of personal information we collect from our members and guests and from other users of our website https://www.theblackstallion.my, official social media platforms and the downloadable The Black Stallion-branded mobile application (collectively known as “The Black Stallion App”), how we use this personal information and with whom we share it, in accordance with the Personal Data Protection Act 2010 (the “Act”). When we refer to personal information in this Privacy Policy, we mean any information relating to an identified or identifiable natural person.

By using or interacting with The Black Stallion App, you are acknowledging that you have read, understood, and agreed to the Privacy Policy and expressly consent to our collection, use, and disclosure of your personal information, as described in this Privacy Policy.

About this Policy

This Policy sets out the essential details relating to your personal information relationship with The Black Stallion. This Policy applies to all The Black Stallion’s products and services, including all retail and food and beverages sold under the trade name The Black Stallion (collectively known as “The Black Stallion’s products and services”). The terms governing your use of The Black Stallion’s products and services are defined in our Terms and Conditions.

From time to time, we may develop new or offer additional products and services. If the introduction of these new or additional products and services results in any change to the way we collect or process your personal information, we will provide you with more information and additional terms or policies. Unless stated otherwise when we introduce these new or additional services, they will be subject to this Policy.

The aim of this Policy is to:

Ensure that you understand what personal information we collect about you, the reasons why we collect and use it, and who we share it with;
Explain the way we use the personal information that you share with us in order to provide you with the best wellness journey when you are using The Black Stallion’s products and services; and
Explain your rights and choices in relation to the personal information we collect and process about you and how we will protect your privacy.
For information on how to contact us if you ever have any questions or concerns, please see the “How to Contact Us” section below.

Collection of Personal Information

We receive and store information about you, from which you are identifiable, including but not limited to your name, nationality, personal identity document number, address, telephone number, email address, credit card details, payment method and history, gender, date of birth, financial background, your occupation, your photo, data relating to your health and workout, and any information about you which you have provided to The Black Stallion in using our products and services, interacting with our Customer Service or official social media platforms, registration forms, application forms, or any other similar forms that have been or may be collected, stored, used, and/or processed by The Black Stallion from time to time.

We also collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your computer or other device used to access our service. This information includes: • Your activity on The Black Stallion and The Black Stallion App services, such as, but not limited to, application usage, gym check-ins, hours of usage, payment record, training progress, personal training and class bookings and attendance, body composition, calories burned, distance traveled, search queries, and retail and food and beverage purchases;

Your interactions with our email, push, and text messaging;
Details of your interactions with Customer Service, such as the date, time, and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
Device IDs or other unique identifiers;
Advertising identifiers, such as those on mobile devices, tablets, and streaming media devices that include such identifiers;
Device and software characteristics (such as type and configuration), connection information, statistics on page views, referring source (for example, referral URLs), IP address (which may tell us your general location), browser, and standard web server log information; and
Information collected via the use of cookies, web beacons, and other technologies, including ad data (such as information on the availability and delivery of ads, the site URL, as well as the date and time).

In addition to the personal information you provide to The Black Stallion directly, The Black Stallion may collect your personal information from publicly available sources or from third parties, for example, from:

Filled-up application or registration forms, surveys, training tools, or other similar forms;
Publicly available sources such as directories and online materials such as articles and social media (privacy settings set at public);
The Black Stallion’s official social media pages or accounts, if you follow, like, or are a fan of such pages or accounts;
When you interact and communicate with The Black Stallion at any events, activities, or contests;
Other entities who provide you with services or with whom you have a contractual relationship and have the right to share the information with The Black Stallion; or • Marketing service providers or partners.

All members are required to input their personal information into our database via The Black Stallion App. However, if you do not provide The Black Stallion with your personal information, The Black Stallion will not be able to process your personal information and may cause The Black Stallion to be unable to provide services or products to you or accept payments from you.

Use of Information

We use information to provide, analyse, administer your account, enhance and personalise our products and services and marketing efforts, to process your registration, your purchases and your payments, and to communicate with you on these and other topics. For example, we use information to:

Carry out research, analyse and understand our members’ demographics and behaviour to develop, enhance and personalise products and services towards improving your experience with us;
Assist us in responding to your queries and requests efficiently;
Process payments and to prevent or detect fraud when you are purchasing from us. For example, payments that you make will be processed by our appointed service provider. Disclosure to these payment processing service providers is necessary for the purpose of conducting the sale transaction that you have opted for; and
Process your personal information for more general use such as internal membership administrative purposes, maintain the safety and security of our products and services, and comply with our obligations under the law.

In addition to the use of personal information outlined above, you may be subscribed to our newsletters, announcements, surveys, marketing, and promotional materials from time to time. These marketing and promotional materials may come from The Black Stallion or through affiliation with third parties. You can choose to unsubscribe by selecting the unsubscribe function within the electronic marketing material or letting us know at enquiry@theblackstallion.my. Please note that if you unsubscribe, we may still send you service-related messages, such as important announcements, account administration such as password resets, payment receipts, and reminders for outstanding dues. You can always opt back in by contacting us at enquiry@theblackstallion.my at any point in time.

Disclosure of Information

We are committed to keeping your information confidential and not sharing it with any other parties other than the parties you have authorised as described below:

The Black Stallion Family We share your information among The Black Stallion family of companies, subsidiaries, holding companies, associated companies, or affiliates of, or companies controlled by, or under common control with The Black Stallion as needed for: data processing and storage; providing you with access to our services; providing customer support; making decisions about service improvements; product development; and for other purposes described in the “Use of Information” section of this Privacy Policy.

Service Providers

We use other companies, agents, or contractors (“Service Providers”) to perform services on our behalf or to assist us with the provision of services to you and have undertaken to keep such information confidential, provided such person or company has a legitimate right to such information. For example, we may engage Service Providers to provide marketing, advertising, communications, infrastructure and IT services, to personalise and optimise our service, to process credit card transactions or other payment methods, to provide customer service, to collect debts, to analyse and enhance data (including data about users’ interactions with our service), and to process and administer consumer surveys. In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorise them to use or disclose your personal information except in connection with providing their services and will require them to delete or destroy the information.

Promotional Offers

We may offer joint promotions or programmes that, in order for your participation, will require us to share your information with third parties. In fulfilling these types of promotions, we may share your name and other information in connection with fulfilling the incentive. Please note that these third parties are responsible for their own privacy practices.

Business Transfers

In connection with any reorganisation, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.

Notwithstanding, personal information may be disclosed for any purpose other than the above if:

The disclosure is necessary for the purpose of preventing or detecting a crime, or for the purpose of investigations or was required or authorised by or under any law or by the order of a court;
The Black Stallion acted in the reasonable belief that we had in law the right to disclose the personal information to the other person;
The Black Stallion acted in the reasonable belief that we would have had your consent if you had known of the disclosing of the personal information and the circumstances of such disclosure; or
The disclosure was justified as being in the public interest in circumstances as determined by the minister charged with the responsibility for the protection of personal information.

You may also choose to disclose your information in the following ways, but not limited to:

While using The Black Stallion App, you may have opportunities to post reviews, feedback, or other information publicly, and third parties could use the information you disclose;
Certain portions of our service may contain a tool which gives you the option to share information by email, text message, and social, within The Black Stallion App, or other sharing applications, using the clients and applications on your smart device; and
Social plugins and similar technologies allow you to share information. Social plugins and social applications are operated by the social networks themselves and are subject to their terms of use and privacy policies.

Accuracy of Your Information and Your Rights to Access Your Information All members are required to input their personal information into our database via The Black Stallion App. To ensure that the personal information collected is accurate, complete, not misleading, and kept up-to-date, we have designed specific fields with rules, if applicable, to reduce errors, wrong information, and incomplete forms. We will also be sending push notifications on a periodic basis to remind you to review the validity of your information. In situations where we deem information that was inputted is insufficient or inaccurate, we will reach out to you in writing to provide further information or revise the current one if necessary.

On the other hand, you have your rights over your information. You can request access to your personal information and to correct or update out-of-date or inaccurate personal information we hold about you, except where compliance with a request to such access or correction is refused under the Act. You can most easily do this by visiting the “Account” portion of The Black Stallion App, where you have the ability to access and update information about your account.

We may reject requests that are unreasonable or not required by law, including those that would be extremely impractical, could require disproportionate technical effort, or could expose us to operational risks such as free trial fraud.

Security of Your Personal Information

The Black Stallion ensures that all information collected will be safely and securely stored. We protect your personal information by implementing technical and organisational measures that are designed to provide a level of security appropriate to the risks of processing your personal information. Those measures are, but not limited to, the following:

Allowing access to personal information only via passwords;
Maintaining technology products to prevent unauthorised computer access;
Securely destroying your personal information when it is no longer needed for our record retention purposes;
From a user’s perspective, your password protects your user account, so we encourage you to use a unique and strong password and limit access to your mobile device or computer.
These measures are designed to provide a level of security appropriate to the risks of processing your personal information; however, please note that no system is ever completely secure.

Retention of Personal Information

We keep your personal information only as long as necessary to provide you with our products and services and for legitimate and essential business purposes, such as maintaining the quality and performance of our products and services, making data-driven business decisions, complying with our legal obligations, and resolving disputes.

Upon your request, we will delete or anonymise your personal information so that it no longer identifies you, unless we are legally allowed or required to maintain certain personal information, including situations such as the following:

If there is an unresolved issue relating to your account, such as an outstanding credit on your account or such as an outstanding credit on your account or an unresolved claim or dispute we will retain the necessary personal information until the issue is resolved; Where we are required to retain the personal information for our legal, tax, audit, and accounting obligations, we will retain the necessary personal information for the period required by applicable law; and/or Where necessary for our legitimate business interests such as fraud prevention or to maintain the security of our users. Such request can be made by emailing us at enquiry@theblackstallion.my.

Updates To This Policy
We may occasionally make changes to this Policy to reflect changing legal, regulatory, and operational requirements. When we make material changes to this Policy, we will notify our members appropriately under the circumstances, e.g., by displaying a prominent notice either digitally or physically, or by sending you an email.

Your continued use of The Black Stallion’s products and services after any such updates take effect will constitute acknowledgment and (as applicable) acceptance of those changes. Therefore, we encourage you to read any such notice carefully.

If you do not wish to acknowledge or accept any updates to this Privacy Policy, you may contact us at enquiry@theblackstallion.my to provide feedback or to conclude your membership with us. To see when this Privacy Policy was last updated, please refer to the “Last Updated” section below.

How To Contact Us
Thank you for reading our Privacy Policy. If you have any questions, concerns, or feedback about this Policy or believe that your privacy has been breached, please contact us at:
Email: enquiry@theblackstallion.my
Phone: +60 17-783 5323

We are committed to resolving any concerns promptly and ensuring the confidentiality and security of your personal information.